<?xml version="1.0"?>

 <rdf:Description xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#" xmlns:dc="http://purl.org/dc/elements/1.1/">
  <dc:title>Achieving Excellece through Customer Services Unggul, Bersaing melalui layanan pelanggan</dc:title>
  <dc:creator>
   TSCHOHL, John
  </dc:creator>
  <dc:type>text</dc:type>
  <dc:publisher>Jakarta PT Gramedia Pustaka Utama</dc:publisher>
  <dc:date>2003</dc:date>
  <dc:language>Ind</dc:language>
  <dc:description>Judul asli : Achieving Excellece through Customer Services</dc:description>
  <dc:subject>Practice Management</dc:subject>
  <dc:identifier>URN:ISBN:979-686-997-7</dc:identifier>
</rdf:Description>