00664     2200181   4500001002100000008004100021035002000062245015100082100001800233260004500251300002500296020001800321084001700339520006300356082001100419650002400430990002800454INLIS000000000006422                                   Ind    a0010-0422000029  aAchieving Excellece through Customer ServicesbUnggul, Bersaing melalui layanan pelanggancJohn Tschohl, Steve Franzmeier ; Penerjemah Djita Singo  aTSCHOHL, John  aJakartabPT Gramedia Pustaka Utamac2003  axiv,454 hlm.c22 cm.  a979-686-997-7  a362.11 TSC a  aJudul asli : Achieving Excellece through Customer Services  a362.11  aPractice Management  aB0144/Perpust.Gizi/2022