Unggul, Bersaing melalui layanan pelanggan text Jakarta PT Gramedia Pustaka Utama 2003 Ind xiv,454 hlm. 22 cm. Judul asli : Achieving Excellece through Customer Services John Tschohl, Steve Franzmeier ; Penerjemah Djita Singo Practice Management 362.11 362.11 TSC a 979-686-997-7 INLIS000000000006422 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)